Garden furniture & Patio Furniture, Outdoor Furniture & Teak Bench

For a
FREE BROCHURE
call
08707 515272 or
CLICK HERE

Purchase online
or call

08707 515272

Customer Service

Summer Days is a division of Elegant Ltd.

Summer Days, Estate House, 143 Connaught Avenue, Frinton-on-Sea,
Essex. CO13 9AB
Tel: 08707 515272 e-mail: summer.days@btconnect.com

Customer Information
All Summer Days Teak garden furniture and African Comfort furniture is made from the highest quality materials.

Customer Complaints
We will endeavor to respond to any customer complaint within 5 working days of the complaint being made. A mutually
acceptable remedy and timescale will be agreed with the customer.

Telephone our sales office on 08707 515272 between 9.00am - 5.30pm weekdays. (Answerphone service at all other times).

Customer Service
Please telephone our sales office on 08707 515272 for information regarding delivery or general enquiries.

Customer Service helpdesk is available 9.00am - 5.30pm GMT weekdays.

All calls are charged at National call rate.

Delivery
Please allow 14 days for delivery (we will usually try and deliver within 7 days). A specific delivery day will be agreed with all
customers, usually at the time of the order. E-commerce orders will receive a telephone call from Summer Days to arrange a
suitable delivery day. Customers will be advised if delivery is not possible and a new delivery date will be agreed. Deliveries
are not made on Saturdays or Sundays. The customer has the right to cancel an order and obtain a refund if an alternative
date cannot be found. Please see 'Postage & Packing' below for a note of our delivery charges.

Faulty Goods
Every effort is made to ensure that your order arrives in good condition. However, if you receive faulty or broken goods, you
should contact the sales office on 08707 515272 to request a replacement part, free of charge, or a full refund, which will be
made within 30 days of agreeing the refund.

Mistakes in Bills
Any mistakes in Bills, receipts or payments should be notified to the sales office on 08707 515272 who will correct the error
within 30 days of agreeing to do so.

Payment
E-commerce customers can pay for their goods using Mastercard, Visa or Maestro (formerly Switch). Orders by post should be
accompanied by a cheque or postal order for the full amount, including delivery. Customers paying by cheque should allow
10 days for the cheque to clear before delivery will be made. Summer Days will telephone the customer in these cases to
agree the delivery date. (See 'next day delivery' below).

Security
All credit and debit card transactions with Summer Days take place automatically over a secure server with information
encrypted to ensure that your card details can not be seen by any third party, even ourselves.
Site security is regularly reviewed in conjunction with our site coordinator. Contact the Site Manager on 08707 515272 for
information.

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in
accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best
possible service.

We will not e-mail you in the future unless you have given us your specific consent.

The type of information we will collect about you includes: -
your name
address
phone number
e-mail address
credit/debit card details

We will not collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing
us. If you find any inaccuracies, we will correct or delete it promptly

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the European Economic Area (EEA), we will always obtain your consent first.

Customers may contact our office manager by e-mail at summer.days@btconnect.com or by telephone on the above number
for any information required about our privacy policy.

Postage and Packaging
Please note our prices exclude UK postage and packaging charges. The charge bands are as follows. Total orders up to and
including £99.99 - £10. Orders of £100 and up to £299.99 - £15. Orders of £300.00 and above - £30. P&P charges are
inclusive of VAT. If you live outside the UK mainland please contact us for delivered prices. However, all swing benches
incur a £30 delivery charge, regardless of value.

Next Day Delivery - If your order is within the UK you may choose Next Day Delivery at the cost of £15 extra. Orders received
after 12 Noon on any working day will be processed on the next working day with delivery on the following working day.
(Except Scotland which is 2 day delivery).

Unsolicited E-mail
Summer Days will not send any unsolicited e-mail to the customer without the consent of that customer.

Contact Us
Feel free to contact us with any questions or queries you have regarding our website, sales service or any other related topic
Phone Number 08707 515 272
Fax Number 01255 679 825
Email Address summer.days@btconnect.com
Company Address Summer Days
Estate House
143 Connaught Avenue
Frinton on Sea
Essex CO13 9AB

Terms and Conditions of Sale

Your statutory rights are not affected by any of the following Terms and Conditions
All orders are accepted on the following terms and conditions of trading:
Acceptance - No order shall be deemed accepted by us other than upon receipt of our official acknowledgement.
Delivery - Delivery will be within 14 days of the order date unless a longer time is requested by the customer. Time for delivery
is given as accurately as possible but it is not guaranteed and is subject to extension to cover delay caused by strikes,
lock-outs, works breakdowns, delay in transport, shortage of raw materials, Government regulations or requirement or any cause
whatsoever, whether or not similar to those above-mentioned beyond our control. Any delay in delivery will be immediately
advised to the customer and a new date will be agreed. A full refund will be offered to the customer if a new date cannot be
agreed.
Prices - We reserve the right to increase prices regardless of any price list existing at a given time. Prices will only be accepted
as being firm upon issue of an official receipt of order from the Company (Summer Days).
Description - All descriptions and particulars furnished in price literature and other documents issued by us are as accurate as
possible but being given for general information are not to be treated as binding unless specifically confirmed in writing. Any
performance figures given by us are based upon our general experience are such as we expect to achieve. We will, however,
accept no liability in those figures that are not obtained unless we specifically guarantee them in writing.
Terms - From the absence of any other written agreement between the parties, payment is due before delivery of the goods.
Payment - Pro-forma unless otherwise agreed by the Company (Summer Days) in writing and in general full payment is
required on issue of pro-forma invoice prior to despatch. Credit accounts payable net monthly and on the rendering of an
invoice by the Company (Summer Days) for payment to them of the monies due and outstanding thereon then the interest will
be due to the Company (Summer Days) at the rate of 2% per month on any sums remaining outstanding after 28 days from the
invoice date.
Discount - No cash or other discount is allowable unless specifically stated in our acknowledgement.
Cancellation - Cancellation of an order prior to delivery may be accepted and a full refund will be made to the customer
within 30 days. Cancellations should be advised to the sales office on 08707 515272.
Storage - Storage can be charged by the Company (Summer Days) if the goods have not been delivered due to the customer
not being able to accept them within two months of purchase.
Claims - Non arrival of goods - Quote our order/invoice number - please contact our sales office on 08707 515272 if goods are
not received within the agreed delivery timescale.
Delivery Errors - Quote our order/invoice number - any claims for goods damaged in transit, short or wrongly delivered must be
notified to our Sales Office on 08707 515272 within a reasonable time and at the latest within one month of receipt of the
goods.
Passing of Property - It is the intention of the parties that the legal property in the goods the subject of the contract shall
remain with the seller and shall not pass to the buyer until the full purchase price has been paid.
Repossession by Seller - Where the buyer has committed an Act of Bankruptcy or where the buyer is a Limited Company, a
receiving or winding up order has been made with the subject of that company, and the property in the goods the subject of
the contract have not passed to the buyer but remains to the seller, the buyer shall within 21 days of such Act or Order give
notice in writing of the same to the seller and shall afford the seller reasonable opportunity and access to repossess the said
goods.
Interpretation - These terms shall be construed in accordance with English Law and shall be subject to the jurisdiction of
English Courts.

Summer days, summer furniture has teak garden furniture, including: wooden garden furniture, parasols, patio furniture, garden
furniture, teak benches, teak garden chairs, teak garden tables, outdoor furniture, hardwood garden furniture, sunloungers,
sunbeds, Nova garden furniture, aluminium garden furniture, plantation teak furniture, metal garden furniture, swing bench, tree
seat, tree bench.

There is a Standard delivery charge to UK mainland. Delivery outside UK mainland will be quoted for by contacting the sales
office - see 'customer service'
garden furniture | patio furniture | outdoor furniture | wooden garden furniture | teak garden furniture | N ova garden furniture |
hardwood garden furniture | s wing bench | garden bench | t ree seat